The AI chatbot technology Wendy's is utilizing is still in development, but eventually patrons will be able to order using terms like "JBC," short for junior bacon cheeseburger, and "biggie bags" for meal combos.
Google, naturally, is the corporation behind the natural-language software that Wendy's hopes will replace many of its employees. Google and many other corporations are likewise trying to replace their human employees with robots that require no pay, no maternity leave, no benefits, but that have no soul.
Soul is no longer a requirement in today's America, apparently, as the transhumanist robot economy emerges from the ashes of the wreckage left behind by many decades of destruction by the globalist political "elite."
Wendy's is planning to launch the AI chatbot technology at a company-owned restaurant in Columbus, Ohio, in June. The goal, according to CEO Todd Penegor, is to streamline the ordering process and generate more profits with less overhead.
"It will be very conversational," Penegor said about his company's AI robots. "You won't know you're talking to anybody but an employee."
(Related: Left-wing lunatics have been keeping themselves busy teaching AI how to hate white people just like they do.)
If AI machines can run a Wendy's franchise, what else will they soon take over?
The cost of the technology has not been publicly disclosed, though Wendy's has said that it has been working with Google since 2001 to develop machine learning, cloud tools, data analytics, and other technologies aimed at replacing human workers.
Wendy's software engineers have reportedly been working with Google as of late to build and fine-tune a generative AI application on top of Google's own large language model, also known as LLM.
LLM is described as "a vast algorithmic software tool loaded with words, phrases and popular expressions in different dialects and accents and designed to recognize and mimic the syntax and semantics of human speech," according to The Wall Street Journal.
"Generative AI tools are designed to generate natural-language responses, images or computer code from user text prompts."
According to Thomas Kurian, the process of ordering through an AI machine and having it understand you is not all that simple. He says driving by and speaking into the Wendy's AI machine is "actually one of the hardest" things for the technology to accomplish.
Things like extraneous noises in a family car such as music or children screaming can interfere with the machine's recognition of words and phrases. Then there are people with accents, people who speak English as a second or third language, and other complications that could render the process a nightmare.
Another problem is when customers change their minds midway through an order, which the AI robots will have to learn how to handle.
"It's a very complicated technical problem," Kurian said.
In order to maximize profits, the Wendy's AI robots are also being programmed to upsell customers, meaning they will push other food items or larger item sizes on customers to increase revenues.
"It's at least as good as our best customer service representative, and it's probably on average better," further remarked Kevin Vasconi, the chief information officer of Wendy's, suggesting that the average Wendy's employee is not even as good or effective as a robot at taking orders and doing their job.
Prior to the Wuhan coronavirus (Covid-19), about 30 percent of Wendy's customers used the drive-thru as opposed to dining in. Post-"pandemic," that figure has increased to 80 percent.
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