Jason Jones purchased his new Cybertruck in Pensacola, Florida on May 9, spending $119,990 on the "Cyberbeast" variant of the Cybertruck. He picked it up at the Tesla Service Center and drove 35 miles to a nearby Supercharger station in Crestview on his way home to Destin. But as he was charging the truck, it began leaking coolant from the rear.
Jones immediately called Tesla's customer service for assistance, but to his surprise, coolant leaks were not covered under warranty. He then posted about his situation on X with an accompanying picture of his Cybertruck.
"@elonmusk Broke down 35 miles from delivery @Tesla Pensacola with my new CyberBeast. Called Tesla service and the rep told me Tesla doesn't cover coolant leaks. They did end up sending a tow truck. No delivery experience at all and the truck was very dirty at pick up," wrote Jones.
Jones also posted his frustration over the condition of the truck at the Pensacola service center.
"The other thing that really frustrates me… is, when I picked it up … the truck was very dirty outside and [had] issues inside. Charge was 47 percent… I've never picked up a new car without a full tank of gas. WTF Tesla?" Jason wrote.
He also voiced all this frustration on the Cybertruck Owners Club forum. And only when his posts went viral did Tesla take immediate action.
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Tesla Cybertruck issues continue to pile up
Reports of Tesla's Cybertruck experiencing grave malfunctions started popping up almost immediately after it entered the market. The situation with Jones' Cyberbeast adds to the long list of incidents that occur immediately after purchase of the electric trucks.
Aside from the coolant leak incident, new owners are reporting accelerator pedal flaws, software glitches, rust, brake failures, easily soiled exteriors and panel misalignment.
"The cover may separate and get stuck behind the trim, which could potentially lead to several accidents," an X user posted along with a video showing that the pedal’s cover had come apart. "This is a prime example of cheap engineering and the cost of going too cheap and too simple … something @Tesla is known for." (Related: Tesla halts Cybertruck deliveries following customer concerns about potentially fatal flaw in accelerator pedal.)
New owners have also raised complaints with the initial batch of Basecamp tents, advertised as luxury camping solutions with seamless attachment to the Cybertruck's rear, as "unpolished homeless encampments" and a "monumental failure" despite promises of an "ultra-soft mattress" and an "enhanced camping experience."
In another setback, a Tesla Cybertruck stranded on the Corral Hollow OHV (off-highway vehicle) Trail in Bear Valley, California, suffered from software glitches that affected its traction control and tire deflation. Rescuers found that the truck had no proper tow points, which forced them to attach ropes to the suspension for recovery.
Moreover, other Cybertruck owners in California have reported seeing "orangish tints and spots" indicative of rust after rain exposure, despite its "ultra-hard stainless-steel exoskeleton" meant to minimize dents, damage and corrosion. Another video that went viral in December showed how a Tesla Cybertruck, carrying a Christmas tree, experienced brake failure, while struggling on the snowy off-road hill in California's Stanislaus National Forest.
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Bulletproof but not corrosion-proof: Tesla Cybertrucks start to RUST after “two days in the rain.”
U.S. government to probe Tesla after receiving 2,400 complaints of drivers LOSING STEERING CONTROL.
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